Frequently Ask Questions

FAQ-EliteBay

Welcome to the EliteBay FAQ page! Here you’ll find answers to the most common questions about shopping with us. If you don’t see your question below, feel free to contact our support team for assistance.

1. How long does shipping take?

South Africa: 7–14 business days
International Orders: 14–31 business days

We always strive to deliver as quickly as possible. Shipping times may vary depending on customs clearance and courier services in your region.

2. How do I track my order?

Once your order is shipped, tracking information will be uploaded as soon as possible.
You can track your package by visiting our Track Your Order page and entering your tracking number.

3. What is your return policy?

We accept returns within 30 days after delivery.
To be eligible for a return:

  •  Items must be unused and in original packaging.
  • Proof of purchase is required.

For more details, please see our Returns & Refund Policy.

4. Do you ship internationally?

Yes! EliteBay ships worldwide. Please note that international shipping may take 14–31 business days and may be subject to customs duties or taxes depending on your country

5. How much is shipping?

Shipping costs are calculated at checkout based on your location and order weight. You’ll see the exact shipping fee before completing your purchase.

6. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once the order has been processed or shipped, we may not be able to make changes.

7. What payment methods do you accept?

We accept major payment methods including:

  • Credit & Debit Cards
  •  Other secure online payment options (varies by region)

8. Do I have to pay customs fees or taxes?

For international orders, customs fees or import taxes may apply depending on your country’s regulations. These costs are the responsibility of the customer.

9. What if my package is lost or delayed?

If your order is significantly delayed or lost in transit, please contact our support team. We’ll work with the courier to resolve the issue and, if necessary, arrange a replacement or refund.

10. How do I contact EliteBay support?

You can reach us via:

Email: info@elitebaystore.co.za
Contact Form: Available on our Contact Us page

Our customer service team will get back to you as quickly as possible.